The practical part

Shipping & returns

Shipping

Shipping is free to the US and Canada, and it is inside the price — there is no surprise line at checkout. Every piece is made when you order it. Production location and timing vary by item; allow up to 10 business days for production before transit. We email when your piece is accepted into production.

Your card is charged when you order. You will get an email confirmation once your piece is accepted into production.

Returns & replacements

Because each piece is made to order for you, we do not resell returns — but if anything arrives damaged, misprinted, or not what you ordered, we replace it free or refund you in full. Email a photo within 30 days of delivery and we will make it right, usually the same day.

Wrong size on the tee? Get in touch — we will sort out an exchange on the first one.

Questions

Anything about an order, before or after — get in touch or reply to any email from us. A person reads every message.

Free with your email

The Charleston, decoded

The one-page cheat sheet — what to pass, what to keep, and the three tiles you never let go of. Printable, rack-sized, free.